Used 2014 Volkswagen Beetle Convertible 2.0 TDI 2D Convertible FWD in Capitol Heights, MD

“ I have been getting all my vehicles serviced here for many years and recently purchased another vehicle from them as well (my third one from them). There was a little snag with my initial appointment for this latest purchase, but TJ Myers stepped in and handled the visit perfectly. In fact I returned a few days later and purchased my Ridgeline because of him. I’ve always been impressed with the professionalism of this delearship and there desire to keep customers satisfied. ”

“ Great service and staff. ”

“ Viviana Agosto was a wonderful salesperson. She was prompt in her response through email. She had the vehicle we were interested in waiting for us when we arrived, she was knowledgeable about the vehicle. She kept our buying process moving and was very friendly! We would definitely use Viviana again and will recommend her! ”

“ This was my first ever car buying experience, and I actually enjoyed the entire process of it. Victoria was the sales consultant who held our hands throughout the entire process, and she was so incredibly patient, helpful, and honest with the many questions we had and often repeated. Because of her, my mom and I had so much fun buying my car. I had not gone to the dealership with the intention of buying a car, so I was not prepared with any plan to finance my vehicle. The financing manager, Alex, did not miss a beat. It was pretty obvious we were going in blind, and he made sure to not leave out any details and got us a pretty sweet loan that fit all of our criteria. I'll be sharing their business info with anyone I know who'll be buying a car in the future. I'm absolutely ecstatic over my experience and my new car! ”

“ Great experience from first phone call to driving away. Nigel Reale was professional, knowledgable and upfront from start to finish. Kelly in finance was equally as impressive. Worth the drive from Haymarket to find the perfect vehicle and more importantly to deal with professionals from start to finish. If you're in need of a car I highly recommend Nigel and the entire Pohanka crew! ”

“ Their service department is wonderful! They are very detailed, advise you of everything, very kind. Clean comfortable waiting area. ”

“ I love this place. We've been taking our car there for five years for service, and I've been so satisfied I decided to buy my next car there as well. I've never had so much fun buying a car! There was 0% pressure to do anything. It took us several months to decide, and not once did I feel a sense of urgency from the sales staff. Then when we made our final choice, everything went so smoothly that I didn't even feel the time pass. HIGHLY recommend. As long as I live in this area I'll never buy from somewhere else. ”

“ Yesterday I purchased a 2018 Honda Accord from Kim Alvelo, salesperson at Pohanka Honda of Fredericksburg. Kim was wonderful in everyway. For the past 40 years I have bought cars from my best friend. Unfortunately, he died 3 years ago and since that time I have not had a "go to" person in the automotive industry. In Kim, I feel I have found my new go to person. She had great product knowledge, was professional, polite, and never high pressured me. Kim answered all my questions in a timely manner and represented Pohanka in an outstanding manner. The 2018 Accord is very high tech and I am not the most tech savvy car buyer. I am glad to report Kim took her time to educate and orient me on the features of the car including the technology. Thanks to Kim, I feel I have a much better understanding of the technology features of the car. Dealing with Kim was an outstanding car buying experience and I am thrilled with my Accord. ”

“ Had a great experience, thank you Dana Wheaton! ”

“ Great customer service! ”

“ My wife and I just leased a 2019 Passport Honda at Fredericksburg dealership. The sale representative was Emily Rivera. She was outstanding, very professional, excellent attitude, and we felt like V.I.P. clients. ”

“ Don is amazing - super friendly, personable, answered all of our questions, and just made the whole car buying experience pleasant. It was by far the best, most easy going, no pressure, totally comfortable visit to any dealership I've ever had. There were no sales games - the "strategy" my husband and I had before going into the dealership wasn't even needed. Don will be my go to dude forever. ”

“ Dana Wheaton is the guy to see if you are in the market for a new Honda. He is very patient and will find that car or truck to fit your needs. My Black Friday special came in a package of a 2020 Honda Pilot Black Edition which Dana helped me accessorize and stay within my budget. Thank you Dana for your superior customer service, and big thanks to Pohanka Honda for taking care of their loyal customers! ”

“ Excellent customer service. We traveled from Richmond and it was worth the trip. Ali and Ian gave were very knowledgeable and friendly. All around excellent experience. ”

“ Our salesperson, Mac Collier, took really good care of us! We had a unique situation at the beginning of November (2019) where we needed to trade in 2 of our high mileage vehicles and buy an Odyssey in great condition that happened to come onto the lot - but my Army pay was delayed! Mac and the team were very patient and accomodating with us and we got the deal done as soon as the check came in. Thank you for going above and beyond... Mac kept the van safe for us while we waited and even started it up every few days in order to keep the battery fresh! My family is loving our new van :) Thank you Mac and Pohanka Honda!!! ”

“ Great experience. Corey Watts, my salesperson, listened to my needs and helped guide me to the perfect car. And I LOVE it! Very impressed with the car, dealership and Corey! ”

“ Matt Aldaresi was very helpful and patient. He wasn’t pushy at all. He asked me what I wanted and he worked within the parameters I set. Great experience! Great salesman. ”

“ Excellent service as soon you walk in and very welcoming! If you’re looking for a person to help you find your dream car and give you the best service and knowledge them ask for Viviana she would be your best adviser! ”

“ Good customer service, always have been going there ”

“ If you’re going to buy from Pohanka, ask for Robert Bunting. He’s super kind, always positive, and very helpful. He was able to explain everything to me and he answered all of our questions. He even agreed to help my nephew find the car he was looking for. I had brought a few family members and we kinda put him through a lot but he handled it AMAZINGLY! And Kelly, who helped with the final steps and who I ultimately signed with, is amazing too! Super kind, fun, energetic and very helpful! I would defined recommend trying to get those two to help you out! ”

“ I just wanted to spread word that I have never received the high quality of genuine customer care in a dealership than at Pohanka Honda! Wes at the front desk (Service Advisor) really went above and beyond what I could have ever expected to make sure I was never in the dark in everything that was going on in my vehicle. I went in for a diagnostic check, as I was hearing hum from my front end after being in an accident, and even after having some repairs done elsewhere. We found out there was a wheel bearing needing to be replaced that was causing the issue. There were a few other maintenance items that were brought to my attention, and Wes was honest about everything, making sure he answered all of my questions, and treated me like he truly cared, rather than a typical shop mechanic trying to get a quick sale from someone not well versed in auto repair. So for that, I want to thank you! For the complimentary shuttle rides I also want to thank Derek and Kyle for your service! It awesome that the rides were included while my vehicle was out, but I truly appreciate the great conversation and safe driving you provided when I needed it. Y'all are definitely the unsung heroes that really set Pohanka Honda apart from another other dealer/repair shop I've been to! All in all, there's not a thing I can complain about this place. From the amazing staff, to pleasant waiting area (stocked with a coffee bar, snack machine, and free wifi), to the quiet computer room with massage chairs (definitely took a nap!) I am thoroughly impressed, and sincerely thankful for the hard work you all do to make our lives easier when it comes to auto maintenance! :) ”

“ Don is the best sales person, bar none. Went is in for a test drive with no intent to purchase. Left with a new car, ”

“ Positive experience overall with Matt Aldaresi as my salesperson. He was very friendly, courteous, and not pushy or aggressive in trying to get my business. He spent plenty of time with me on the phone before I decided to make the drive to this dealership since it's out of my way. Very knowledgeable about the car I decided to buy, spent a good deal of time showing me how to use the console, and gave me ample test drive time to really see how to car would operate in certain situations. I got the price I expected given how much I planned to put down, so there weren't any unexpected surprises. The only thing I didn't care for too much was the confusion surrounding the three maintenance plans the Finance Department shows you before you find out what your monthly payment will be. The Finance person was great and I understand that she's simply following standard protocol; however, I didn't care for it. It reminded me of a blackjack dealer in Vegas quickly shuffling cards and playing a shell game. After you've been there for 5 hours and signed 100 forms, you're strategically presented with three maintenance plans without a bottom line explanation as to why. After listening to all three of these choices, then you're shown a new sheet that now suddenly shows that your payment plan will be based on which maintenance plan you choose. I think this should all be explained from the very beginning BEFORE the shell game begins. It felt designed to confuse and manipulate you into getting the most expensive package of all so you never have to worry about a thing. Up until the payment plan figures were presented, I had no idea why she was spending this exorbitant amount of time going over things like scotch guarding the seats and fixing scratches on the rims in the middle of transferring titles and contacting the DMV. I'm sure this is how Pohanka makes some extra money, but it would be better if you were told up front, "Let me show you our maintenance plans so you know how much your monthly payment will be." Interestingly enough, in the ENTIRE packet of very meticulously organized paperwork provided to me, nowhere in there was the sheet showing these payment plan prices. I'm guessing this means they don't want you to know exactly how these figures are determined. Again, very good experience but I'll remember this next time I buy a car from any dealer. ”

“ Thank you to my sales lady Viviana she was Awesome!! She really made my car buying experience so perfect and non stressful. She is very knowledgeable and went way over and beyond to help me understand everything with no pressure of buying. I also want the finance gentleman that helped me he was great as well they both went over and beyond to make sure i was happy. ”

“ We talked with Brian Hubbell a few months ago but he didn’t have a vehicle that suited our needs. He told us he would keep looking. He finally had a vehicle on the lot which he called us about. It was a perfect match. And he got us in and out in under 2 hours. That’s the way to buy a vehicle! Thank you Brian! ”

“ I am always treated like family and given the utmost respect. ”

“ I was given great service at Pohanka Honda of Fredericksburg from the Sales Consultant, TJ Myers. He was patient, answered all my questions, and assisted greatly. I would recommend him to others. ”

“ I bought my son a 2010 Honda Civic today! Our experience was great. Our sales representative Leyn (I do believe I've misspelled his name... He just moved here from Kansas), but he is new with the store. He was also great. He walked us through the whole transaction. I'd recommended him for anyone's next purchase. Thank you again we are very grateful. My son is over the moon too! Thx! ”

“ Only place I will buy and service my car in NOVA. Service Advisors are always friendly and helpful and don't push you to do unessasary work ”

“ Easiest car-buying experience I've ever had. Elizabeth King is awesome. She gave me a fair price from the start so I didn't have to spend all day haggling. She also recommended that I go directly to the Parts Department to buy any accessories, which saved me $50 off the listing price. ”

“ It was a pleasure to with Don. He took great care of me and got me in the car that I wanted. I highly recommend! ”

“ Always friendly, professional and thorough. One of the main reasons we continue to buy Hondas is the low maintenance and excellent service. ”

“ I bought a certified 2016 Honda CR-V yesterday from Pohanka Honda Fredericksburg. I highly recommend Robert Bunting as a sales rep if you can get him. He was honest, informative, and out-of-his-way-helpful! There was no high-pressured sales feeling like I've experienced at other places. After Robert's part, we continued to the paperwork/financing/warranty talks continued with Alex Scruggs. This is usually my least favorite part of the car-purchasing cycle, but Alex is a great guy, too. He made everything go smoothly and quickly and really seemed to have our best interests in mind. I was really impressed by both of these young men and would purchase from them again. (I drove from an hour and 15 minutes away because of the deal). The Pohanka facility was top-notch, and the entire process was a good experience. Shop at Pohanka; ask for Robert and Alex, although the other reps there are probably good as well! ”

“ Awsome customer service and a huge selection of vehicles. ”

“ My car broke down on I-95 on a Friday afternoon and the team of Nicole and Joe helped me out tremendously. They both went above and beyond to get me into a loaner (after hours) while service figured out my car's issues the next week. All was covered by warranty and Joe kept me informed throughout the process (took several weeks to get the part) and made sure I was doing fine with the loaner. Definitely a dealer who works with their customers. I'm not a regular since I live in another part of the state, but if I was in the Fredericksburg area, I'd be a customer. ”

“ Cecilia worked with me when, after we had looked at several CR-V vehicles, I determined that I wasn't prepared to spend that much so she found an Accord that was a great deal and a much better car for my needs. I really appreciated her patience and help setting up the new car when I picked it up. She was very accommodating and was not a typical pushy salesperson. ”

“ Ashon took good care of us, no pressure and his product knowledge of the Honda line is excellent. He stayed past closing time making sure we didn’t have any more questions and followed up a week later. Dana did our finance and explained everything, very professional and patient. ”

“ I would like to take this opportunity to let the owner of Pohanka Honda of Fredericksburg know that you have (in my opinion) two of the finest and professional Sales Representatives Mr. Tim Willis, Sales Manager and Ms. Perlita Roberts, Sales & Leasing Consultant. Mr. Willis asked me to trust him and for months they were the most honest and hardworking representatives of Pohanka Honda to make the purchase of my dream vehicle come true. On November 8, 2019, I received a call from Mr. Willis, informing me dream my dream had become a reality. I left work early, rushed to the dealership and I became the proud owner of a 2019 Honda Ridgeline RTL-T. If you want a Honda, go see Mr. Willis or Ms. Roberts and they will serve you very well. I truly had an awesome experience and thank you both. ”